Proactive System Monitoring & Management
Ongoing monitoring of system performance is critical in order to minimise downtime and facilitate proactive management across an IT Infrastructure.
Xirco is in partnership with a number of leading software vendors and provides industry-leading monitoring and reporting software as a standard part of the service offering. Taking corrective action before issues negatively affect your business, Xirco can ensure that your IT Infrastructure performs at optimum levels and resolve problems before you even know you have them.
Automated monitoring of your systems can include any or all of your IT infrastructure, dependent upon the complexity of your business. This can include:
- Antivirus monitoring
- Software monitoring
- Office 365 monitoring
- Network monitoring
- Patch management
- Remote printer management
- Remote background checks
- Service monitoring
- Mobile device management
By monitoring systems in this way, Xirco is able to find and fix faults in the minimum amount of time and disruption. Most can be fixed without any intervention at all from the user – reducing downtime and costs to your business.
We were recommended to Xirco in June 2015 as we had a major IT Upgrade.The whole of the process was carried out with friendly professionalism, in a convenient manor which never interfered with our business operation. All aspects of the work was explained to us in a language we could understand - not computer technical jargon - and was completed with little input needed from us.I have never experienced such friendly, helpful and efficient service and we will continue to use Xirco for our IT Support - can highly recommend you give Xirco a call - great service and technical knowledge.
Having worked with Xirco very closely for a number of years, I would have no hesitation in recommending them as an IT partner. We have successfully implemented several IT projects within our business using Xirco and the team always ensure that project scopes, technical requirements etc are well explained, with no IT jargon. Xirco work hard initially in a project to understand the needs of our business, which always then results in an excellent solution. The level of support provided is outstanding in all areas both pre and post implementation.
Jon is extremely knowledgeable about information security - as was apparent following Executive Management / Board presentations resulting in significant and valued changes within the business which have massively reduced our exposure.
Jon has proved to be a great project manager and is able to communicate with all stakeholders from users, through directors to suppliers. His calm, yet open and persistent approach and enthusiasm for his work has enabled him to deliver complex solutions with minimal resource.